Terms & Conditions

ONLINE BOOKING PROCESS

We ask you to read our Online Booking Terms and Conditions as well as our Cancellation Policy as you will be asked to confirm that you have read and understood these before your booking can be confirmed.

Please note that when you make your reservation, Up’N’Down Golf will charge your payment card for the amount due for the entire “Hire Period” (as defined below).

By acknowledging these Terms and Conditions, you also authorise Up’N’Down Golf to charge your debit or credit card for any late, lost, stolen, broken, non-returned equipment, and for all other amounts payable under these Terms and Conditions.

Please see the charges table for further details.

TERMS & CONDITIONS FOR HIRING WITH CHIP'N'PUTT GOLF, LDA (hereinafter referred to as “Up’N’Down Golf”)

1. DEFINITIONS

1 – “Equipment” shall mean any and all golf equipment being hired.

1.2 – “First Hire Day” and “Last Hire Day” shall mean the first and last days respectively on which the Equipment is being hired by you.

1.3 – “Hire Period” shall mean the period during which the Equipment is being hired and will commence on the First Hire Day and terminate on the Last Hire Day.

2. PAYMENTS

2.1 – All hires and purchases that you make through Up’N’Down Golf will be transacted by means of a valid payment card at the time of making a reservation. Hirers hereby authorise Up’N’Down Golf to charge their payment card immediately and without prior notice for any amounts due PLUS any late, lost, stolen, broken, non-returned equipment, and for all other amounts payable under these terms and conditions.

3. BOOKING CONSTRAINTS

3.1 – Booking Date:
Up’N’Down Golf can accept bookings made up to 12 months in advance.

3.2 – Minimum hire duration:
The minimum Hire Period is 3 days.

3.3 – Maximum Hire duration:
The maximum Hire Period is 4 weeks.

3.4 – Subject to Availability:
Up’N’Down Golf will make all reasonable efforts to provide you with the Equipment you order. However, please note that due to unknown factors such as Equipment not being returned on time, insufficient lead time, lost, broken or stolen Equipment, etc., all of our Equipment is subject to availability. If the Equipment you desire is unavailable, we will endeavour to replace it with Equipment of the same standard that is apt to fulfil the same purpose.

4. DELIVERY AND COLLECTION

4.1 – Delivery and Return of Equipment:
Equipment shall be delivered on the First Hire Day and shall be collected on the Last Hire Day at the pre-arranged location chosen.

4.2 – Clients who book more than one set of clubs when making their booking will need the other golfers to produce their passport at delivery.

4.3 – For clubs to be released from our delivery team clients must be present and produce their passport, credit card and order confirmation number.

5. DUTIES

5.1 – Duties of Up’N’Down Golf:
i. Provide the Equipment on the First Hire Day, subject to clause 3.4
ii. Ensure that the Equipment is fit for purpose

5.2 – Your duties(The Customer):
i. Pay the price referred to in Clause 6
ii. Not to use the Equipment imprudently
iii. Allow Up’N’Down Golf to examine the Equipment at any time.
iv. Allow any urgent repairs to the Equipment
v. Inform Up’N’Down Golf immediately if there is any fault or defect
vi. Return the Equipment in its initial condition on the Last Hire Day

5.3 – Repossession of Equipment: Up’N’Down Golf reserves the right to request the return of the Equipment or to repossess the Equipment if you do not comply with your duties as above, or if the Equipment appears to be abandoned. In the event of repossession, Up’N’Down Golf reserves the right to charge your payment card for the full Hire Period or for any period thereof.

6. PRICES

6.1 – All prices shall be as listed on the website for each package and are subject to change without notice. The prices are guaranteed for the hire associated to the confirmed booking. The prices take into account all mandatory charges and include Value Added Tax or any other local tax. Up’N’Down Golf’s website prices are location based for the Algarve, Portugal and will be automatically charged in the currency of the location detected at time of booking.

6.2 – Additional charges may be levied in the following situations:
i.Damages & Theft: up to the limit of the Equipment’s replacement cost.
ii.Failure to Return the Equipment: failure to return the Equipment for any reason on the Last Hire Day or when requested to do so by Up’N’Down Golf will result in our charging your payment card the full amount of the manufacturer’s replacement cost for the Equipment, in addition to any charges for the Hire Period.

6.3 – For any single set booking a €10/£10 delivery charge will apply.

7. PAYMENT CARD

7.1 – Payment
Up’N’Down Golf will charge your payment card for the amount due for the entire Hire Period when you make your online booking and by accepting these Terms and Conditions you hereby authorise this charge. In addition, you also authorise Up’N’Down Golf to charge your payment card for any late, lost, stolen, broken, non-returned equipment in accordance with Clause 6.2 and for all other amounts payable under these Terms and Conditions.

7.2 – Method of payment
Payment can be made using the following methods:
“Mastercard” debit or credit card, and “Visa” debit or credit. Payment using any of these cards is accepted in accordance with the limits authorised by your card issuer.

8. CHANGES TO RESERVATION: MODIFICATION / CANCELLATION POLICY

We know that travel can be stressful and things can change. To give you more flexibility we are pleased to offer you the following cancelation policy.

8.0 – If you give us more than 7 days notice we can cancel your booking in full and issue you with a voucher for the full value. The voucher can be used for any future booking or purchase within 2 years of the issue date.

Alternatively, you can receive a cash refund on the following basis:

8.1- You may cancel this agreement at any time by notifying Up’N’Down Golf by email of your intention to cancel. Club hire can only be cancelled by email. Phone cancellations cannot be accepted. In the case of cancellations, the following is our cancellation policy:

A minimum charge of €10/£10/$10 per set will apply to all cancellations. Cancellation of less than 28 days from date of pick up will result in a charge of 30% of the value of the booking. For cancellations of less than 14 days’ notice, a charge of 50% of the value of the booking will apply. For bookings cancelled less than 7 days but more than 48 hours from date of pick up, a charge of 75% of the value of the booking will apply.

No refund will apply to bookings cancelled less than 48 hours from date of pick up. Our online cancellation policy supersedes all other written Hire Agreements that may be signed.

8.2- Unused Booking: Equipment that is scheduled to be delivered will be kept for 12 hours and then cancelled. If the golf hire equipment is not able to be delivered due to customer not accepting delivery, no refund will apply and no amendment will apply to any unused booking.

8.3-Changing bookings and Extension of Hire Period. We will do our best to accommodate any changes that you may wish to make to your booking, including any extension that you may wish to make to the hire period. Please note, however, that any such changes are subject to availability particularly when requested within 72 hours or less of your first hire day.

8.4 Vouchers issued can not be exchanged for cash.

9. MISCELLANEOUS

9.1 – Nothing in these Terms and Conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Up’N’Down Golf. You expressly acknowledge and agree that Up’N’Down Golf, its officers, directors, managers, employees or representatives will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible losses (even if Up’N’Down Golf has been advised of the possibility of such damages), resulting from the online booking.

9.2 – Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. Force Majeure shall be considered as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.

9.3 – You (the customer) do not acquire any ownership or other interest in the Equipment.

10. Damage / Loss Waiver

Failure to return the Equipment for any reason on the Last Hire Day or when requested to do so by Up’N’Down Golf will result in our charging your payment card the full amount of the replacement cost. As up’N’Down Golf will only provide original manufacturer produced clubs, the replacement cost will be based on the manufacturer’s suggested retail price for the Equipment, in addition to any charges for the Hire Period.

Where the head of the club or the shaft of the club, as hired, is not returned, said equipment will be deemed as lost/stolen. If any damaged club returned is unrepairable, this will also be deemed as lost/stolen and the appropriate amount will be automatically charged to the payment card. Any club head and shaft damage will be assesed on a case by case basis.

Abuse/Neglect/Misuse of Equipment will be deemed as lost/stolen

A full tariff of excesses is listed below.

11. PRIVACY POLICY

When you place an order we collect your name, e-mail address, mailing address, phone number and payment card information. Client’s payment card details are held by a third party in a vault system operated by Shopify Payments. This information will act as security against your booking.

Up’N’Down Golf do not keep a record of your credit card number. We will record which products you book and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

This information is used to process orders and to provide a more personal shopping experience.

The payment card used to make a booking will act as security for the clubs booked.
We may require you to produce your credit card on receipt of clubs if necessary.

We do not hold or store any customer’s financial details.

If you have any question regarding our privacy policy please contact our Customer Service team at Hello@upndowngolf.co.uk

In order to view our complete privacy policy, please click here

12. ABANDONED/ RECOVERY OF CLUB SETS

Should there be a requirement to recover abandoned items from your hire set from your accommodation or Golf Course after you have departed, there will be an added fee of €/£25 plus €/£1.15 per km for the recovery of each set or item.

Should an item be lost and subsequently found at your hotel or golf course, the same charges shall apply.

13. SECURITY

When you place an order on our website, you are connected to our secure server. The secure server software (SSL) encrypts all information you input.

Furthermore, all information is collected lawfully and in accordance with the European General Data Protection Regulation 2016 (GDPR).