FAQ's

1. What is Up'N'Down Golf and where do you deliver?

We’re a premium golf club rental service built by golfers, for golfers. We deliver and collect across the entire Algarve— from Faro to Lagos. Please provide delivery details (hotel, villa, apartment name + address) at booking. No address can lead to no delivery.

2. How do I book and build my custom set?

Browse our clubs online, choose your Holiday, Players or Tour Pack, and customize every club (driver shaft, irons, wedges, etc.). Over 17 million combinations available. Complete your booking with delivery address and contact number so we can keep you up to date.

3. What are your rental packs?

  • Holiday Pack: Driver, irons, fairway wood, 1 wedge, putter + bag

  • Players Pack: Adds hybrid/driving iron + 1 extra wedge

  • Tour Pack: Full set with 3 wedges
    All fully customizable.

4. When and how will my clubs be delivered?

Clubs are delivered at your agreed time and place. You relax and your clubs will come to you! 

5. How does club collection work?

We collect at the end of your rental period (agreed time). Please have the full bag packed and ready.
We will inspect every club on-site.
Please refer to T&C's for further details.

6. Can I extend my rental?

Yes! Reply to any email or contact hello@upndowngolf.co.uk before your return date. Subject to availability and additional fee.

7. What if I damage or lose a club?

All damage/missing items are charged at replacement cost. Examples:
• Broken shaft: €80–€150
• Lost wedge: €120–€180
• Deep scratches/dents: assessed case-by-case
We’ll email an itemised receipt. Remaining deposit refunded.

8. Are the clubs cleaned and checked?

Yes — every club is deep-cleaned, regripped if needed, and inspected before delivery. You’ll receive them in tour-ready condition.

9. Do you have left-handed or ladies’ clubs?

Yes we do!

Our stock is always expanding but if you need something we don’t list, email us — if we can source it, we will.

10. Can I cancel or change my booking?

We understand sometimes plans change so we try to be as flexible as possible. If you need to make changes to your booking, just drop us an email or WhatsApp! 

Cancellations:
• >14 days before start: Full refund (minus €10 admin)
• 7–14 days: 50% refund
• <7 days: No refund
Changes (e.g. dates, clubs): Allowed up to 48h before delivery, subject to availability.

11. What if I’m delayed or my flight is late?

Let us know ASAP. We’ll adjust delivery where possible. 

13. How do I contact you?

Email: hello@upndowngolf.co.uk
We respond within 2 hours (9am–6pm GMT).

WhatsApp: (+351) 925 580 348 OR (+351) 963 437 310

14. Can I add extras like gloves or rangefinders?

Yes — add during checkout or email us before delivery we will help however we can.

Have a question not listed? Email us — we’re here to help you play better, stress-free.

Still have questions?